Integrity protection

Respect for privacy and confidentiality

Aktia Bank plc and its subsidiaries recognise and respect the fact that persons using our services rely on us to protect their privacy of information. All data submitted by customers is kept confidential.

Why do we collect, store and use data about our customers?

We collect, store and use customer data so we can provide customer support, risk management, official reports to authorities, and customer services (in order to identify and personify the customer, ensure adherence to agreements between the customer and Aktia, maintain contact, and conduct direct marketing).

Customer data helps us to better understand the needs of our customers. On the basis of this data we offer our customers products and services that interest them. Data is also used to find solutions to problems, and to produce and develop our services. We are always ready to explain our procedures to customers who wish to know more.

Staff have limited access to customer data

Only staff whose tasks require it have access to customer data. We train our staff so that they understand the importance of secrecy and the protection of customer information. We also have well-established principles for classifying data. This way we guarantee that data is managed confidentially.

Increased security for protecting customer data

We follow approved security rules and procedures to prevent unauthorised access to customer data. These rules and procedures include (among other things) system access control, firewalls, network security, use of fire-resistant cabinets for storage of documents, and secure destruction of obsolete data and documents.

Disclosure of information

Personal data of our customers is disclosed only within the framework of the prescribed secrecy applicable to banks, fund management companies and investment services providers, or with the consent of the data subject. Data may be exchanged between companies belonging to the Group in matters regarding customer service, customer support, marketing and risk management. Data is disclosed to authorities with legal right to access to such data without hindrance of secrecy regulations. Data can also be disclosed to our partners in the finance and insurance sectors, for use in their customer service.

We disclose data about our customers only if:

• the customer has authorised us to disclose such data
• the secrecy applicable to banks, fund management companies or investment services providers does not prevent disclosure, or if data is requested by a competent authority.

How is the customer's integrity preserved when doing business with a third party?

It is necessary to provide suppliers and service companies from which we purchase services with customer data. For example, when a payment card is ordered, we provide the card supplier with the necessary data. These suppliers and service companies are subject to secrecy and required to adhere to the law. We do not permit third parties to sell or use our customer data for their own purposes.

Recording of phone calls

Incoming and outgoing calls may be recorded in order to improve our customer service and security. Recordings may be used to verify assignments. Recordings may also be used to develop our customer service and to improve other services that we provide.

Web services

When customers visit our website, we follow the same rules on secrecy and integrity as when customers visit our branches. Read more about information security. and Aktia's Terms and conditions . See below for further information on the use of cookies used in our web services.