Materiality analysis

Using the materiality analysis Aktia has identified the areas in which the expectations of our stakeholders are highest and in which the impact from the Group is greatest. The results of the materiality analysis form the basis of our work on corporate responsibility and fashion our common holistic approach to the important areas of focus. They influence our stakeholders' perception of Aktia's progress and its ability to create and maintain value. The information we get from the materiality analysis guides our strategic work and our reporting

The most important aspects to stakeholders 

1. Transparent governance and ethical principles
2. Preventing money laundering and corruption
3. Confidentiality of customer information and information security
4. Transparent reporting and tax payment
5. Financial solidity
6. Responsible procurement
7. Active dialogue
8. Responsible financing and granting of credit 
9. Responsible investments and asset management 
10. Climate-smart services to customers 
11. Customer loyalty and satisfaction 
12. Flexible service, versatile channels 
13. Making use of new digital channels 
14. Competent staff and good leadership 
15. Occupational well-being, equal opportunities and diversity

The UN Sustainable Development Goals themes chosen for Aktia: 

1 (no poverty), 3 (good health), 4 (quality education), 8 (good jobs and economic growth), 9 (innovation and infrastructure), 10 (reduced in equalities) , 11 (sustainable cities and communities), 12 (responsible consumption), 13 (climate action) and 17 (partnerships for the goals). The chosen themes are based on the materiality assessment of Aktia's sustainability.